Kondakta Pty Ltd, Privacy Policy

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

• Identity Data including your name and age.
• Contact Data including your telephone number, address and email.
• Financial Data including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
• Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
• Technical and Usage Data when you access any of our websites, platforms or emails, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or tracking pixels), and communications with our website.
• Profile Data including your username and password for Kondakta.ai, profile picture, purchases or orders you have made with us, content you post, send receive and share through our platform, and support requests you have made.
• Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
• Professional Data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
• Opportunity and Contact Data, for Kondakta to provide the opportunity management and activity automation, we will need access to your opportunity data, and associated contacts and details.

Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We collect personal information in a variety of ways, including:

• when you provide it directly to us, including face-to-face, over the phone, over email, or online;
• when you complete a form, such as registering for any events or newsletters, or responding to surveys;
• when you use any website or application we operate (including from any analytics and cookie providers or marketing providers); and
• from third parties.

We have set out below a description of the purposes for which we plan to collect, hold, use and disclose your personal information:

• To enable you to access and use our software, including to provide you with a login.
• To work with you as a customer or supplier of our business.
• To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us.
• For internal record keeping, administrative, invoicing and billing purposes.
• For analytics, market research and business development, including to operate and improve our business.
• For advertising and marketing, including to send you promotional information about our events and experiences.
• To run promotions, competitions and/or offer additional benefits to you.
• If you have applied for employment with us, to consider your employment application.
• To comply with our legal obligations or if otherwise required or authorised by law.

We only collect, hold, use and disclose sensitive information for the following purposes:

• any purposes you consent to;
• the primary purpose for which it is collected;
• secondary purposes that are directly related to the primary purpose;
• to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person; and
• if otherwise required or authorised by law.

We will only disclose personal information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information to:

• our employees, contractors and/or related entities;
• IT service providers, data storage, web-hosting and server providers;
• marketing or advertising providers;
• professional advisors, bankers, auditors, our insurers and insurance brokers;
• payment systems operators or processors;
• our existing or potential agents or business partners;
• courts, tribunals and regulatory authorities, as required or authorised by law;
• third parties to collect and process data, such as analytics providers and cookies; and
• any other third parties as required or permitted by law.

Australian Residents

We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia, including but not limited to, the United States of America. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

New Zealand Residents

Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of New Zealand, which may not have an equivalent level of data protection laws as those in New Zealand.

Your Choice

Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.

Restrict and Unsubscribe

To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

You can also unsubscribe at any time from our resource and marketing emails using our self-service unsubscribe page. Every email we send includes a one-click unsubscribe link in its footer that takes you to the same page. Once you unsubscribe, your email is flagged in our database and we stop sending you marketing communications.

Access

You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, or misleading.

Complaints

If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We use cookies, tracking pixels and similar technologies on our website and in our emails. Cookies are small text files placed on your device to store preferences and help us understand how the site is used.

We classify the cookies and tracking technologies we use into three categories:

• Strictly necessary — required for the site to function (for example, authentication, security, load balancing, and remembering your cookie choices). These are always on and cannot be disabled.
• Analytics — Google Analytics 4 and our own first-party session tracking, used to understand which pages are useful and where the experience can be improved. Disabled by default until you opt in.
• Error monitoring — Sentry, used to capture crashes and performance issues so we can fix them. Disabled by default until you opt in.

When you first visit our site you will see a consent banner where you can accept all, reject all, or manage preferences by category. We do not load analytics or error-monitoring tools until you grant consent.

You can change your choice at any time using the "Cookie preferences" link in the footer of every page, or by clearing your browser's site data for kondakta.com. You can also block cookies using your browser settings; doing so may affect parts of the site.

We also keep server-side logs of automated AI crawlers and bots (such as GPTBot, ClaudeBot and PerplexityBot) that request our public pages. These logs do not identify human visitors and are kept for operational and SEO purposes.

Our website may contain links to other party's websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

If you connect your account with us using a single sign-on account, such as Microsoft, Salesforce, Apple, Facebook or Google, we will collect your personal information from the single sign-on provider. We will do this in accordance with the privacy settings you have chosen with that provider.

We may use artificial intelligence and machine learning technologies, including AI Technologies provided by third parties (AI Technologies) in our business operations and the provision of our Services. We will only use AI Technologies when legally permitted and necessary for our business operations.

How We Use AI Technologies

We may use AI Technologies for the following purposes:

• to conduct analysis and processing;
• to generate, analyze and modify content and coding;
• to improve and optimise our services and operations;
• to automate certain processes and communications, such as routine tasks;
• to personalise your experience with our services;
• for quality assurance purposes; and
• to assist with customer support and queries.

Data Protection and Security

Where we use service providers who provide AI Technologies to us, we will take reasonable steps to ensure that such service providers handle your personal information according to privacy law. We will not input your personal information into any platform provided by an AI Technology service provider which then trains its model based on that information.

Your Rights and Our Commitments

We will treat information generated or inferred by the AI Technologies about individuals as personal information and you maintain all rights over your personal information as outlined in this Privacy Policy.

• Transparency and control: we will inform you when AI Technologies are being used to make decisions that may significantly affect you.
• Security: We implement appropriate technical and organisational measures to ensure that our use of AI Technologies maintains the security and integrity of your personal information.
• Risk mitigation: We regularly assess and document the risks associated with our use of AI Technologies in processing personal information and implement appropriate mitigation measures.

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Kondakta Pty Ltd (ABN 42 683 298 679)
Email: privacy@kondakta.com